Guide to Creating Pinnacle Staff

My buddy at Viva Barista posted a few weeks ago about creating the pinnacle coffee bar staff. He goes through the interviwing, hiring, and training of your employees. This is about to be in the fore front of my mind as we begin to look for employees. As I sit sipping a latte in the cafe that I managed years ago I think back to the first opening day, and the months of hard work prior to it’s opening. It has been great to see this place come to fruition. I still see many familiar menu items, the Italian theme still very prominent, the panini are still as delicious as ever, the wine selection looks great, and the baristas are still here, the same ones I hired and worked along side, with an additional face or two. Many of them have been working here for 3 years now. If you can really pay attention to who you hire and why, you can achieve this low turnover rate. Although low turnover is good for business (you do not have to keep re-hiring and you save a good amount of money in training and time) but your customers will feel more at home if they come in a see the same people behind the counter. It creates consistency in your espresso and also other drinks. These employees are the glue that holds this successful operation together. The owner has put together a beautiful cafe, bought all the best equipment, we put together a great menu, and kept quality in mind in every aspect of the operation, but as an owner or manager you can’t be there every second and it is so important to have faith in your employees Take a minute to read this article. He outlines many good points and areas to focus on while interviewing and hiring. ~~be bold