Is It Just Cafe Evoke?

So, let me tell you a little bit about my newest frustration. This frustration occurs in the midst of things going very well with Cafe Evoke Catering which is a drag. As you know, Cafe Evoke (the coffee house) has erupted it's share of hard times and tough situations. Cafe Evoke Catering has been relatively smooth so far which has been fantastic. There is one area that we are having a hard time with, however. Insurance. Here is our situation. We have to have the car and trailer insured by our auto insurance (liability and physical damage). The business and the contents of the trailer -- and the trailer itself -- have to be insured by a business insurance company. The auto policy has been a breeze as the company I have been working with has been the best I have ever seen (thank you Holly!). The business insurance on the other hand has been about as useful as the stuff I clean up in my backyard (after the dog). Here's how it has worked so far: I have been trying to get a business insurance quote from a company here in Bozeman for two weeks now. I called two weeks ago and talked with a lady who told me she would call back in several days. When a week went by, I called back and found that nothing had even been entered into their system for us so I started over with someone else. I explained what a coffee catering company did and always referred to is as our "coffee catering company." She took all of our information and we talked about experience, etc. She said she would get back with me early next week (that was supposed to be this week). I followed up with her today [Friday, May 26] as I have not heard and she says.. "I am confused, you keep referring to your company as a "coffee catering company. I thought you were a catering company?" I told her I was not sure what the difference was and that a coffee catering company went to events and catered coffee -- pretty simple. She says that she thought we were a regular catering company and I asked her to remember our 20 minute conversation about coffee catering. She told me she had sent it out to a few markets but had not heard back. She paused for a few seconds so I asked her if that means she was just going to sit and wait or if she could call and follow up as it has been a week. She said she could probably call and find out what the story is and get back with me. Never happened. At this point, I'm a bit angry about this. Had two different people (one being an insurance company) not recommended this business insurance company, I would for sure be going elsewhere. I will have to work on it on Tuesday because of the holiday and see if there are any other companies in Bozeman that will work with me and actually call back, etc. I know we are a small business that will not bring that much money into their company but if you are going to tell me you are working on it, you better be working on it or I will become that pesky fly that is always buzzing around your ear. I will keep you updated. Total days since I started asking for a quote: 14 business days. ..be bold Tagged: Cafe Evoke Catering, coffee, bozeman, montana, insurance